Welcome to the FAQ page for Dasen Construction Inc! Below you’ll find answers to common questions about products, services, and support. If you don’t find what you’re looking for, feel free to contact us at (626) 678-6000 or email support.dasen@mrcool.com.
1. Who is Dasen Construction Inc?
Dasen Construction Inc is a franchisee of MRCOOL located in City of Industry, CA. We proudly serve the Greater Los Angeles area by providing premium MRCOOL products, along with parts and installation services.
2. Does Dasen Construction Inc have a showroom that I can visit?
Yes, we have a showroom located at 17440 Railroad St, City of Industry, CA 91748.
3. Can I pick up my purchase locally?
Yes, local pickup is available by appointment Monday through Friday from 9:00 AM to 5:00 PM PST.
4. Does MRCOOL offer financing options?
Yes, we offer flexible financing options to help you purchase the HVAC solutions you need.
5. What makes MRCOOL’s DIY systems unique?
Our DIY systems are designed for easy installation without the need for professional HVAC assistance. They come with pre-charged lines, simplifying setup while maintaining quality and efficiency.
6. Are MRCOOL systems energy-efficient?
Yes, our systems are designed with energy efficiency in mind, featuring high SEER ratings and innovative technologies like variable-speed compressors.
7. Does MRCOOL equipment qualify for rebates?
Yes, some MRCOOL equipment is eligible for federal, state, and local rebates and incentives. You can use our "rebates" center on our website to find qualified equipment based on your zip code. Feel free to contact us for more information on eligible models.
8. Can I install a MRCOOL system myself?
Our DIY ductless mini split series is specifically designed for easy, hassle-free installation. For other systems, professional installation is required.
9. How do I maintain my MRCOOL system?
Regular maintenance includes cleaning filters, inspecting ductwork, and ensuring proper airflow. Refer to your product manual for detailed maintenance guidelines.
10. Does MRCOOL provide installation services?
Yes, please fill out the Install Request here. We have a dedicated installation team available. Please fill out the Install Request form here. We also offer after-hours service for your convenience.
11. Who do I contact for product support?
Manuals and brochures are available on each product listing for your convenience. For further assistance, our support team is here to help! Contact us via phone or email for assistance.
12. What should I do if I need replacement parts?
You can order replacement parts through us. Contact us directly with your parts request.
13. I want to be a dealer, how do I sign up?
If you’re a retailer/wholesaler/contractors looking to resell MRCOOL products, please fill out the “contact us” form.
14. I am an installer, how do I sign up?
If you’re an installer looking to partner with us, please fill out the “contact us” form.
15. What size HVAC system do I need?
The important factors to consider are:
- The Size of the Area to Heat / Cool (Square Feet)
- Your Local Climate (is it extremely hot or cold for extended periods of time?)
- Insulation (an uninsulated area with drafts will have vastly different requirements than a well insulated area)
- Basic Sizing based on Square Footage alone:
- 12k BTU = up to 500 square feet
- 18k BTU = 450 to 750 square feet
- 24k BTU = 700 to 1000 square feet
- 36k BTU = 950 to 1500 square feet
Contact us for personalized assistance in selecting the right system for your needs!
16. What warranty coverage is available?
MRCOOL products come with industry-leading warranties. Visit our Warranty page to learn about specific coverage for your system.
17. How do I register my product for warranty?
You can register your product on mrcool.com under the "Warranty Registration" section. Make sure to have your purchase details handy.
We’re committed to making your experience with MRCOOL exceptional!